Returns & Exchanges

At Cape Coffee Beans, we want you to be completely satisfied with your brew. If you are not happy with your purchase, we offer returns on non-perishable equipment within 30 days and will address any quality concerns regarding our fresh coffee beans immediately.

1

Initiate Your Request

Contact our support team via email with your order number and details regarding the item you wish to return or exchange.

2

Prepare the Package

Ensure the item is in its original packaging and unused condition; for coffee quality issues, please provide the batch number found on the bag.

3

Shipping and Collection

We will arrange for a courier to collect the parcel from your address or provide instructions for you to drop it off at a designated point.

4

Refund or Replacement

Once our warehouse inspects the returned items, we will process your full refund to the original payment method or ship out your replacement coffee or gear.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing